Introduction:
As a program manager, you have the ability to suspend or terminate users through the admin dashboard in Qooper. This guide will walk you through the simple steps needed to either suspend (set a user as “Not Eligible”) or fully terminate a user’s account.
How to Suspend or Terminate a User:
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Sign in to your admin account
Go to Qooper Admin Login and enter your credentials to sign in. -
Navigate to the "Matching" Page
Once logged in, go to the "Matching" page located in the admin dashboard, as shown in the image below.
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Search for the User
In the "Matching" page, find the "Search Participants" tab. Type the user’s name or email in the search bar and hit enter. Once the results load, click on the user’s profile.
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Manage the User
On the user's profile, find the three dots (⋮) in the top-right corner. Click on it, then select the "Manage Participant" button.
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Choose Suspension or Termination
In the Manage Participant window, you will have two options:- Deactivate Participant In Current Program:
This option suspends the user from the current program, marking them as "Not Eligible." They will not have access to this specific program. - Deactivate Participant In All Programs:
Selecting this will terminate the user, marking them as "Terminated," and preventing them from accessing any program in the organization.
- Deactivate Participant In Current Program:
Important Notes:
- Suspending a user will restrict their access to a specific program but keep their account active in others.
- Terminating a user will revoke their access from all programs and the organization.
This guide ensures that program managers can efficiently manage participants and their access with ease.